Privacy Policy

Wall Walkers Pty Ltd is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 and other applicable privacy laws.

In this privacy policy, "personal information" refers to any information that can reasonably identify you as an individual. This may include your name, address, telephone number, email address, and other details that make you identifiable.

We may collect personal information that you provide to us directly, including information you:

• • Enter on our website or mobile applications
• • Provide when purchasing our services or products
• • Share through customer service interactions
• • Provide when participating in surveys, competitions, or promotions
• • Give us when signing up for memberships or classes
• • Submit when registering as an advertising partner
• • Provide when inquiring about franchise opportunities

The types of personal information we may collect include your name, contact details, date of birth, payment information, emergency contact details, medical information relevant to climbing safety, and preferences related to our services.

Additional Information for Specific Services

• • Class Bookings: Class preferences, attendance records, skill level, and any special requirements
• • Advertising Partners: Business name, ABN, industry, company website, billing contact details, and ad content
• • Franchise Inquiries: Business experience, financial capacity indicators, location preferences, and documents accessed through our portal

We collect personal information through various methods:

• • Direct interactions: When you visit our facility, sign waivers, or speak with our staff
• • Website interactions: When you browse our website, fill out forms, or create accounts
• • Electronic communications: Through emails, text messages, or phone calls
• • Payment processing: When you make purchases or set up memberships
• • Third-party sources: From business partners, with your consent

We use your personal information to:

• • Provide you with our climbing and fitness services
• • Process membership applications and payments
• • Communicate with you about your account, bookings, and our services
• • Send you updates about new programs, events, and special offers
• • Improve our understanding of your needs and preferences
• • Ensure the safety and security of our facilities
• • Comply with legal and regulatory requirements
• • Resolve complaints and provide customer support
• • Process and display advertising content from our advertising partners
• • Evaluate and process franchise inquiries and applications
• • Generate analytics and performance reports for our services

We may contact you via phone, email, SMS, mail, or other electronic means for these purposes.

We may share your personal information with:

• • Employees and contractors: Who need access to provide services to you
• • Professional advisers: Including lawyers, accountants, and consultants
• • Service providers: Such as payment processors, IT support, and marketing agencies
• • Emergency contacts: In case of accidents or medical emergencies
• • Legal authorities: When required by law or to protect our rights
• • Business partners: With your explicit consent

Some of these third parties may be located overseas. By providing your personal information, you consent to its transfer to and storage in other countries where our service providers operate.

We implement a range of physical, electronic, and managerial safeguards to protect your personal information from unauthorized access, use, modification, or disclosure. These measures include:

• • Secure storage of physical records
• • Password-protected electronic systems
• • Regular security updates and monitoring
• • Staff training on privacy and security procedures
• • Limited access to personal information on a need-to-know basis

While we strive to protect your personal information, we cannot guarantee absolute security. We encourage you to take steps to protect your own privacy when using our services.

You have the right to request access to the personal information we hold about you. You may also request that we correct any inaccurate or incomplete information.

To request access to your personal information, please contact us using the details below. A small administrative fee may apply to cover the costs of providing access to your information.

We will respond to your request within a reasonable timeframe and in accordance with applicable privacy laws.

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue. We have internal procedures for investigating and responding to privacy complaints.

If you are not satisfied with our response, you may contact the Australian Information Commissioner:

• • Phone: 1300 363 992
• • Website: www.oaic.gov.au
• • Post: GPO Box 5218, Sydney NSW 2001

When you visit our website, we may collect information about your browsing behavior, including:

• • Pages visited and time spent on our site
• • Your IP address and browser type
• • Referring website information
• • Device and location information

We use cookies and similar technologies to improve your browsing experience and provide personalized content. You can control cookie settings through your browser preferences.

Our website may contain links to external websites. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

We reserve the right to modify this privacy policy at any time. Changes will be posted on our website and will take effect immediately upon posting.